Introduction

At Madame Susha, we are committed to ensuring your satisfaction with our handcrafted and designed clothing. This Refund and Returns Policy outlines the terms under which returns and refunds are accepted.

1. Domestic Returns

1.1 If the goods you have purchased are faulty or damaged, you may return the item(s) within 7 days of receipt for a refund or exchange.

1.2 To be eligible for a return, your item must be:

– Unused

– In the same condition that you received it

– In the original packaging

– With all tags attached

2. International Returns

2.1 We do not accept returns for international orders. All international sales are final.

3. Non-Refundable Items

3.1 Several types of goods are exempt from being returned:

– Custom-made or personalized items

– Gift cards

– Sale items (only regular priced items may be refunded)

4. Return Process

4.1 To initiate a return, please contact us through the Contact page with your order number and reason for return.

4.2 Once your return is approved, we will provide you with a return shipping address. You are responsible for paying the shipping costs for returning your item.

4.3 We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Refunds

5.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. Exchanges

6.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us through the Contact page.

7. Shipping Costs

7.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

8. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us through the Contact page.